How do we value ourselves and feel empowered to make decisions?
How do we effectively triage clients to ensure efficient clinic operations and get clients agreeing to this as acceptable (as opposed to meeting client expectations no matter what)?
How do we support our people to say “no” or “later”?
What communications tools can we use to do this?
Sue Crampton
Thursday 10 November
Know Your Worth
Time
Topic
Speakers
8.00am - 12.30pm
Are you charging correctly and how can we do this?
What am I currently charging in my fees?
What am I not charging for but should be?
What is the impact on my EBIT if I change my fees?
How do I convince my own team it is OK to do this?
How do we charge clients correctly (and who does this)?
How do I pay my staff more?
Where is current team vs the VBB benchmarking?
Worksheets to calculate increase in EBIT to support x% pay increase.
Nick Copper
Sue Crampton
Mark Hosking
Investment in People
Time
Topic
Speakers
1.15 - 4.30pm
Good workplaces – what does success look like?
Presentation from VetOra on Good Employer awards and what it looks like to be a good employer
Evaluating employer performance
Creating a change management plan back home – how do I implement the tools/tricks etc. that we have learned about