Join us for the INAGURAL
WELLBEING AND BUSINESS SYMPOSIUMS
We are excited to be bringing you the Wellbeing and Business Symposiums.
You can attend one or both the symposiums and we encourage you to bring along other colleagues (veterinarian, veterinary nurse, practice manager or administration staff) at a 50% discount.
Wellbeing Symposium
Tuesday 8 November (8am - 5.30pm) and Wednesday 9 November (8am - 1pm: includes lunch)
Veterinary Wellbeing is essential for the entire team and is receiving more attention and research than ever before. Working in the veterinary profession can be enormously varied, enjoyable, and extremely fulfilling. However, it comes with many challenges and pressures (which have been intensified by COVID-19) that can lead to stress, poor wellbeing, mental health issues, depression, burnout, and compassion fatigue.
This important one-and-a-half-day symposium aims to promote wellbeing in veterinary teams at both an individual and organisational level. The program is packed with both New Zealand and international speakers who will provide valuable insights with a focus on positive action to build individual and team wellbeing and resilience. This will be an excellent opportunity for veterinary teams to improve their knowledge and awareness of mental health and wellbeing, share information, advice and strategies that prioritise wellbeing and normalise talking about mental health in the workplace.
The Wellbeing Symposium will provide an interactive space where people can share their experiences, make connections, and build on what they are already doing with takeaways that lead to positive tangible changes in their daily lives.
We hope to provide delegates with enthusiasm and tools to implement some practical positive wellbeing strategies into their workplace, professional and personal lives. This will hopefully lead to happier, healthier more effective veterinary teams, vital for the future success and sustainability of the veterinary profession.
Business Symposium
Brought to you by the Veterinary Business Branch of the New Zealand Veterinary Association
Continuous Improvement, Evolution and Implementation
Workplace Workflow, Efficiency and Prioritisation
Wednesday 9 November - 12.30pm (includes lunch) - 5.00pm
This workshop style event is relevant for all delegates who attended the Wellbeing Symposium.
The first half of the afternoon will focus on process management with regards to diary management for appointments, zone management, phone triage and checklist on reception policies and processes to streamline workflow.
The second half of the afternoon will focus on assertiveness, language patterns to use with clients and designing client scripts for the customer care team.
Know Your Worth
Thursday 10 November - 8.00am - 12.30pm
This workshop style event is relevant for practice managers, business owners and senior management.
- Learn how to increase your prices, what the impact would be on your business and how to convince your team it is okay to charge your worth.
- Learn how to pay your staff more and find out where your current pay scales are versus the Veterinary Business Branch benchmarking.
You will be given a case study scenario which you will be able to discuss with your team, eg. why do we charge what we we do to catheterise a patient?
Investment in People
Thursday 10 November - 1.15pm - 4.30pm
This workshop style event is relevant for practice managers, business owners and senior management.
- Recruitment/Retention and Implementation
- Evaluating employer performance
- The value of a staff survey - what can we learn?
- Creating a change management plan for your practice - how do you implement the tools/tricks you have learned.
- People change and implementation plan.
Summary
You will be provided with templates to take back to practice:
- Workplace efficiency
- Know you worth
- Investment in people
A buddy support group will be set up after the symposium so that people can check in with each other.