Communicate your way to better relationships with clients, colleagues and teams
The workplace can be full of stressful situations, made more difficult because we encounter so many people from with different backgrounds and expectations. Having the ability to communicate effectively in a range of situations can reduce the complications that arise from miscommunication. This webinar series is for veterinary professionals who have to communicate with other people on a daily basis.
Description
Webinar 1: 6.30pm, Thursday 27 April
Client communication: Using evidence-based “best practice” communication skills during consultations
Webinar 1: 6.30pm, Thursday 4 May
Conflict management: Managing difficult conversations with clients and colleagues
This webinar will outline common reasons for communication breakdowns that may result in conflict with clients, colleagues and team members. It will outline a step by step approach about how to manage conflict, highlighting specific communication skills such as listening, reflection and empathy statements as key skills. You will then have clear examples and skills that will provide you with confidence to better manage your next difficult conversation.
Webinar 1: 6.30pm, Thursday 11 May
Team communication: Strategies to build relationships and rapport with your team
This webinar will firstly outline the opposite of a well functioning team (i.e. a team with toxic attitudes or environment). This will be followed by practical strategies on what to do to remedy workplace toxicity. The webinar provide examples of what you can say and do on a day-to-day basis that will significantly improve rapport among team members and retain staff.
For a more in-depth understanding of the topics covered in these webinars, please refer to the professional skills for veterinary teams course that Michael developed for the NZVA.
Michael Meehan BVSc Bsc(hons) PhD
Following graduation from the University of Queensland (UQ) in 1991, Michael practiced as a companion animal veterinarian for 10 years in Australia and the United Kingdom (UK). He returned from the UK in early 2001 to complete an Honours degree in Psychology and then a PhD about training veterinarians in communication and consultation skills, and the human-animal bond. During this time he continued to practice as a veterinarian and was employed as a lecturer at UQ, developing a curriculum and teaching veterinary students about professional competencies (communication skills, conflict resolution, team building, human-animal bond, euthanasia and managing client grief, improving mental health and well-being). In 2011, Michael travelled to Canada for a tenure track position at the Ontario Veterinary College (OVC) at the University of Guelph researching and teaching into their Art of Veterinary Medicine program and training students at their Primary Healthcare Centre. He returned to veterinary practice in New Zealand in 2015. Michael continues to research and train veterinarians in professional skills, holding an adjunct position at Massey University and working with NZVA and other professional bodies.
Cost
NZVA member: Free | | Non-member support-staff*: Free | Non-member veterinarian: $50
*Support staff can attend for free when at least one NZVA member is employed within the same veterinary clinic.
Access
You will receive a link to the webinars in your confirmation email which you will receive upon registration. The links will be sent again on the morning of the webinar.
Contact
Shannon Leader
Events Manager
shannon.leader@vets.org.nz
Sponsors
This course is made possible by the support of NZVA's Diamond Partners.
*Must have an NZVA member employed within the same organisation.